Service Level Agreement


Terkait Iklan SMS Blast

Low Priority   |  Customer Service  |  1 - 2 Jam  | 

Terkait Iklan Sosmed Blast

Low Priority   |  Customer Service  |  1 - 2 Jam  | 

Terkait Iklan Email Blast

Low Priority   |  Customer Service  |  1 - 2 Jam  | 

Terkait Platform Web

Middle Priority   |  System Service  |  10 - 15 Menit  | 

Terkait Platform App

Middle Priority   |  System Service  |  10 - 15 Menit  | 

Terkait Ketentuan Tayang

Middle Priority   |  System Service  |  10 - 15 Menit  | 

Terkait Retur / Refund

High Priority   |  Customer Service  |  1 - 5 Menit  | 

Terkait Barang Diterima

High Priority   |  Customer Service  |  1 - 5 Menit  | 

Terkait Fraud Promo

High Priority   |  Customer Service  |  1 - 5 Menit  | 

Terkait Transaksi Jual

High Priority   |  Payment Service  |  1 - 5 Menit  | 

Terkait Kantong Dollak

High Priority   |  Payment Service  |  1 - 5 Menit  | 

Terkait Pencairan Kantong Dollak

High Priority   |  Payment Service  |  1 - 5 Menit  |